Chateau la Briance Cancellation Policy
Amendments or cancellation by Chateau la Briance
Due to circumstances beyond Chateau la Briance‘s control, it may be necessary to make alterations to a confirmed booking or to cancel the booking altogether. Whilst Chateau la Briance will make every effort to ensure this does not happen, sometimes it is unavoidable, and we will contact the group leader as soon as possible.
Where your holiday is altered or cancelled by Chateau la Briance , you will be offered the choice of purchasing an alternative holiday date (if the holiday date is less expensive than the original, we will refund the difference, if it is more expensive, you will pay the difference), or receiving a full refund of all monies you have paid to us. Chateau la Briance reserves the right to cancel your booking in the case of non-payment or late payment of the balance by the due date with no refund.
We cannot accept responsibility or pay compensation where the performance of our contractual obligations is prevented by or affected by events amounting to Force Majeure – meaning acts of war or threat of war, political unrest, terrorist activities, adverse weather conditions, volcanic ash clouds, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war and or similar events out of our control.
Amendments or cancellation by you
Should you wish to make any changes to your arrangements after they have been confirmed by Chateau la Briance, you must advise us in writing or by email. Whilst Chateau la Briance will do everything to assist, we cannot guarantee any such requests can be met. Change of outward and/or return date of the holiday will be treated as cancellation and re-booking.
Please note cancellation charges apply as set out below.
You, or any member of your party, may cancel your holiday at any time providing that the group leader makes the cancellation in writing/email. Chateau la Briance can take no responsibility for non-delivery or non-receipt of such written cancellation. Cancellation charges will be payable as set out below to compensate Chateau la Briance for the cost of making your booking and the risk that we may not be able to re-book your cancelled dates.
- Up to 8 weeks before arrival – 100% of deposit
- 8 – 4 weeks before arrival – 50% of deposit
- 4 weeks before arrival – Full cost of stay
Depending on the reason for your cancellation, you may be able to reclaim some of the cancellation charges (less any applicable excess) under the terms of your insurance policy. Non-receipt of the balance of the cost of the holiday will not be taken as notification of cancellation.
Change of Room
If your booking is for a specific room and the room reserved is required to meet a specific guest's needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of a similar quality.